• Acknowledgements. Written acknowledgement will be provided upon acceptance of order.
  • Artwork. Our in-house designers will provide you with artwork for your customers AT NO CHARGE. In the event that extensive artwork changes are required by customer, additional charges may apply.
  • Cancellation Policy. All custom orders are considered to be firm at the time the order is acknowledged, and orders cannot be cancelled except upon written approval by the factory. All custom orders shall be considered due and payable in accordance with the terms of the acknowledgement provided to the distributor.
  • Delivery. Standard delivery is approximately 4 weeks after approval of strike-off sample.
  • Disclaimer. Designs and logos included in this catalog are not endorsements of our products by the owners but simply indicate our factory's production capabilities.
  • Drop-Shipments. Drop-shipments are available at a handling cost of $.25 per piece, plus freight and packing charges.
  • Over/Under Runs. Production may result in overruns and underruns of 5%-10%. Customer is responsible to pay for all quantities shipped that fall within this variance.
  • PMS Colors. PMS colors cannot be guaranteed on woven goods. Factory will match threads as closely as possible.
  • Returns for Defective Goods. Defective goods may be returned within 7 days after delivery. Defective goods shall be exchanged for goods of merchantable quality.
  • Rush Orders. Rush orders available on some orders. Contact factory for availability. In the event that request for rush order is accepted, additional charges will apply. Minimum rush fee is $175 and may be more, depending on the circumstances.
  • Set Up Tools. All screens, molds, weaving cards, artwork or special tools used to complete the order remain the property of the factory without exception.
  • Shipping. FOB Factory. Orders normally shipped via UPS.
  • Strike-off Samples. A strike-off sample is a pre-production sample. Unless waived, a strike-off will be provided for each custom order AT NO CHARGE. Strike-offs must be approved within three (3) business days of receipt. Failure to do so will constitute a waiver of the promised delivery date.
  • Strike-off Waiver. In the event that you choose to waive a strike-off, a signed strike-off waiver must be signed and the order must be paid in full at the time the waiver is signed.